Legal
These terms explain how our award-search and alert services work, what they cost, and the limits of what we can promise. Please read them before engaging us.
Last updated: August 31, 2026
These Terms & Conditions (the “Terms”) are a binding agreement between you and Saver Miles LLC, a Wyoming limited liability company (“Saver Miles,” “we,” “us,” or “our”), governing your access to and use of the website at savermiles.com and the services we provide (together, the “Services”). By using the Services, requesting a search, subscribing to an alert, or making a payment, you agree to these Terms. If you do not agree, do not use the Services.
Saver Miles is a manual, human-run points-and-miles concierge. A specialist searches award availability by hand across loyalty programs and transfer partners and reports what is bookable with the points you already hold, together with the point cost and the steps to book. We offer one-off searches (for individuals and for businesses) and ongoing route alerts.
We are an independent service. We are not a travel agency of record, an airline, a bank, a card issuer, or a loyalty program, and we are not affiliated with, endorsed by, or acting on behalf of any of them. In most cases you hold and control your own loyalty and card accounts, and you complete any points transfer and the final booking yourself using the instructions we provide. Where a program requires it, the booking is yours to make.
You must be at least 18 years old and able to form a binding contract to use the Services. By using the Services you represent that you meet these requirements and that the information you provide is accurate and your own (or that you are authorized to provide it).
Our current fees are set out on our pricing page and summarized here:
Payments are processed by our payment provider, Stripe. By providing a payment method you authorize us (through Stripe) to charge the applicable fees, including recurring subscription fees until you cancel. Fees are stated in US dollars and exclude any taxes, which are your responsibility. We may change our fees prospectively; the fees that apply to you are those shown at the time you engage a search or start or renew a subscription.
For an individual search, the success fee is earned and payable when we deliver a bookable award option that meets the criteria you agreed to— even if you then choose not to book it, book a different itinerary, pay cash instead, or delay past the point where the space is still available. Award space is time-sensitive and controlled by third parties; we cannot hold it for you, and we are compensated for the search work once a qualifying result is delivered. If you change your criteria (dates, routes, travelers, cabin, or points available) after we have delivered results, that is treated as a new search and may incur a new fee.
Award availability is set and controlled entirely by airlines, hotels, and loyalty programs, not by us. It is limited, changes constantly, and can disappear between the moment it is found and the moment you book. Accordingly, we do notguarantee that any particular award space exists, that it will remain available until you book, or that a specific airline, aircraft, cabin, seat, route, or time will be obtainable. Availability shown by automated tools (including our Weekly Lookup Alert) may be “phantom” space that a program displays but will not confirm. We present the best options we can find and verify; the final booking, and its timing, is yours.
Your loyalty accounts, points, transfers, and bookings are governed by the terms of the relevant program, airline, or card issuer. Those third parties may change award charts, transfer ratios, rules, or availability; may impose surcharges; may change or cancel flights; and may suspend, close, or seize accounts or miles, all outside our control. We are not responsible or liable for their acts, omissions, changes, or decisions. Our Services may rely on third-party providers (for example, hosting, payment, email, and data storage); their availability is not guaranteed.
Point valuations, sample award prices, ranges, and examples shown on our website, in our blog, in our calculator, and in our communications are illustrative and educational only. They are not offers, quotes, guarantees, or a live availability feed, and they change frequently. Nothing we provide is financial, tax, accounting, legal, or professional travel advice. You are responsible for your own decisions and should consult a qualified professional where appropriate.
You agree not to misuse the Services: no unlawful, fraudulent, or infringing activity; no attempts to disrupt, reverse-engineer, or gain unauthorized access to the Services; no scraping or bulk extraction except as expressly permitted; and no use that violates the rights of others or the terms of any loyalty program. We may suspend or terminate access for conduct that, in our reasonable judgment, violates these Terms or harms the Services or others.
The website, its content, branding, and the Saver Miles name and marks are owned by us or our licensors and are protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable license to use the website for its intended purpose. You may not copy, reproduce, republish, or exploit our content except as expressly permitted or with our prior written consent.
The Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or that any result, saving, availability, or booking will be achieved.
To the fullest extent permitted by law, Saver Miles and its members, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for lost profits, points, miles, travel, opportunities, or data, arising out of or relating to the Services, even if advised of the possibility. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the amount of fees you actually paid us for the specific search or, for subscriptions, in the three months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You agree to indemnify and hold harmless Saver Miles and its members, officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or third-party right, including the terms of any loyalty program.
We may modify, suspend, or discontinue any part of the Services at any time. We may also update these Terms; when we do, we will change the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Services after an update means you accept the revised Terms.
These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules. Before filing any formal claim, you agree to contact us first at hello@savermiles.com so we can try to resolve the matter informally. Any dispute that cannot be resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Wyoming, and you consent to venue there, except where applicable law grants you the right to bring a claim elsewhere.
If any provision of these Terms is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms are the entire agreement between you and us regarding the Services. We are not liable for delays or failures caused by events beyond our reasonable control.
Questions about these Terms? Contact Saver Miles LLC at hello@savermiles.com. Registered address: Saver Miles LLC, 30 N Gould St Ste N, Sheridan, WY 82801.